Shipping policy
Shipping Policy — Merry Little Moments
At Merry Little Moments, we take great care in creating and packaging your custom photo magnets to ensure they arrive safely and beautifully.
Processing Time
All orders are handmade and processed in the order they are received.
Typical processing time is 3–7 business days before shipping.
Shipping
We ship all orders using the carrier selected at checkout. Shipping times may vary depending on location and carrier policies.
Once your order has been created, packaged, and handed over to the shipping carrier, you will receive a tracking number via email.
Carrier Responsibility
After the package has been scanned in by the carrier, Merry Little Moments is no longer responsible for the package. This includes:
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Delays in transit
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Lost or stolen packages
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Packages marked “delivered” but not received
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Misdelivery or mishandling by the carrier
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Weather-related delays or damage
Any delivery issues must be addressed directly with the shipping carrier using the tracking number provided.
Address Errors
Please double-check your shipping address before placing your order.
We are not responsible for delays or lost packages caused by incorrect or incomplete addresses entered at checkout.
Damaged Items
If your product arrives damaged, please contact us within 3 days and include clear photos.
Please note:
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Only manufacturing-related defects or production errors will be replaced.
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Damage that occurs during shipment or transit is the responsibility of the shipping carrier and will not be replaced by Merry Little Moments.
If you believe the damage is due to a manufacturing issue, we will review your claim and provide a replacement if approved.
If you have any questions about this policy, please reach out to us at merrylittlemoments@gmail.com